Last updated: July 2026
Payments made by a library to Study Point Hub for platform subscription plans are generally non-refundable once the plan has been activated, since access to the software is granted immediately. Refunds may be considered in cases of a genuine duplicate payment or a technical error, at Study Point Hub's discretion, if reported within 7 days of payment.
Fees paid by a student directly to a library (for seat/membership) are a transaction between the student and that library. Study Point Hub is not a party to these payments and has no ability to process or enforce refunds for them - any refund request should go directly to the library admin.
For platform subscription refund requests, contact Study Point Hub using the details on the homepage, including your Library Code and payment reference.